COMMUNICATION CENTER
The Cromwell Fire District operates a Communications Center located at the Court Street Fire Station. This is a state
of the art facility that functions as the heart for all emergency and non-emergency communications for the Fire District.
911 calls are answered at the Cromwell Police Department,
the Primary Answering Point (PSAP), and are transferred to the Cromwell Fire District Communications Center for calls
requiring the response of fire or EMS personnel. All Cromwell Fire District Dispatchers are certified in Emergency
Medical Dispatch and Emergency Fire Dispatch Protocols. These protocols are a series of structured questions and instructions
that assist the Dispatcher with gathering the correct information about the emergency and relaying it to responding
personnel. After processing the call information, the Communications Center alerts Fire and EMS personnel to respond
via radio and monitors each incident. When more resources are needed, the Communications Center initiates these requests
to Mutual Aid Fire or EMS agencies.
The Cromwell Fire District Communications Center
also receives calls via many other sources besides 911. The Communications Center is the contact point for all of
the Fire District’s services. Calls are received from alarm monitoring companies reporting fire alarms, CO alarms,
and medical alarms. The Communications Center is responsible for alerting the District Fire Marshal when requested
by citizens or Fire Personnel. The Cromwell Fire District also operates the Cromwell Water Division making Communications
Center staff the answering point for any water problems or emergencies. The Communications Center also is equipped
with security systems for all of the District properties including the Radio Tower, and Water Division buildings.
The Center staff monitor these systems to enhance the District's Security.
The Cromwell Fire District Communications Center
is also the dedicated Communications Center for Task Force 51. The Cromwell Fire Department as well as the Berlin,
Rocky Hill, Newington and Wethersfield Fire Departments are part of a regional task force that responds to large incidents
within the five towns or to statewide emergencies when requested. The Communications Center is responsible for contacting
these departments and tracking responses throughout the incident.
Communications Center Staff
Supervisor |
Justin Lonergan |
Dispatchers
|
David Jahn |
Chris Bellamo |
Andrew Cooke |
Michael Alicea |
David Barillaro |
Brian Petrucelli |
Alex Battaglino |
Jason Swan |
John Meigel |